More about cookies

A “cookie” is a text file containing a small amount of information which a server downloads to your personal computer (PC) or mobile when you visit a website. The next time you visit that website or any other website, your PC checks to see if it has a cookie that the website recognises. If it has such a cookie, it communicates with the website and enables the website to read the information held in that cookie.

We’ve developed an online tool to help you manage the cookies we use on the primary TforG website. To use the tool, your web browser needs to support JavaScript – if it doesn’t you can still find out about the cookies we use here, but you’ll need to manage them through your web browser settings.
We only read or write cookies for the preference level you set.

Cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings. Read more about browser settings here.

We use a cookie to remember your preferences. This has a couple of consequences:

• If you delete all your cookies you will have to update your preferences with us again.
• If you use a different device, computer profile or browser you will have to tell us your preferences again.

Please be aware that pre-existing cookies from our site can only be removed manually using your browser controls. The tool that we have provided will only manage which cookies are dropped from the point that the tool settings are changed. Please consult the help function of your browser for details of how to manually delete pre-existing cookies.

The cookies used on tforg.com are based on the International Chamber of Commerce guide for cookie categories:

Strictly necessary

‘Strictly Necessary’ cookies allow you to move around the TforG website and interact with pages on the website. In the My Account area of the TforG website they will let you interact with the many backend services and maintain your user’s details across these multiple services. Without them the websites and back end functionality of services you wish to use will not work at all.

These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet.
We use these Strictly Necessary cookies to…

• Remember things like information you’ve entered on order forms when you navigate to different pages in a single web browser session
• Identify you as being logged in to the My Account Portal
• Ensure all MyAccount back end systems function correctly
• Make sure you connect to the correct pages on our website when we make any changes to the way the website works.

Cookies we have defined as ‘Strictly Necessary’ cookies will NOT be used to…

• Gather information that could be used to advertise products or services to you
• Remember your preferences or username beyond your current visit.

Accepting these cookies is a condition of using the TforG website and must be agreed to as part of the Terms and Conditions of using the My Account Portal. If you remove or prevent these cookies yourselves then we cannot predict how our website and Portals will perform during your visit.

Here is a list of the cookies we have defined as ‘strictly necessary’.

Back to top

Performance

‘Performance’ cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our content is.
We use performance cookies to…

• Provide statistics to TforG on how our website and portals are used
• See how effective our promotions are (we don’t use this information to target adverts to you when you visit other websites)
• Help us improve the website by measuring any errors that occur
• Test different designs of our website.

Cookies we have defined as ‘Performance’ cookies will NOT be used to…

• Gather information that could be used to advertise products or services to you on other websites
• Remember your preferences or username beyond your current visit
• Target adverts to you on any other website.

In some cases, some of these cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above.
Using our site indicates that you accept the use of ‘Performance’ cookies.
Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

Here is a list of the cookies we have defined as ‘Performance’.

Back to top

Functionality

‘Functionality’ cookies are used to provide services or to remember settings to improve your visit. They:

• Remember settings you’ve applied such as language/country preferences
• Remember if we’ve already asked you if you want to fill in a survey
• Allows us to offer you support using Live Chat sessions
• Indicate you are logged in to My Account portals
• Share information with selected TforG Partners who help us deliver specific website services.

Cookies defined as ‘Functionality’ will not be used to…

• Target you with adverts on other websites

Some of these cookies are managed for us by third parties – where this is the case we don’t allow the third party to use the cookies for any purpose other than those listed above.
You can control whether or not these cookies are used, but preventing them may mean we can’t offer you some services, and will reduce the support we can offer you. It’s also possible that preventing these cookie stops us remembering that you didn’t want a specific service.

For example: if you decide to block or delete these cookies you will not be able to save your chosen language/country setting and will have to adjust it on every subsequent visit to the TforG website.

Here is a list of the cookies we have defined as ‘Functionality’.

Back to top

Targeting

‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website.

We use ‘Targeting’ cookies to…

• Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties’ own tools to prevent these cookies.

Here is a list of the cookies we have defined as ‘Targeting’.

Back to top